Terms and Conditions
This website (firstmateprotect.com.au) is operated by FirstMate Protect Pty Ltd. By accessing or using this website, you agree to the Terms of Use of our website as set out below.
The Terms of Use of the website include these Terms and Conditions, the Privacy Policy and any other terms and conditions that appear in or are linked to the website (Additional Terms and Conditions).
The Additional Terms and Conditions that appear on the website will govern your use of, and access to, certain sections of the Web Site where they appear. Since these Additional Terms and Conditions form part of the Terms of Use you are bound by them and should review them wherever they are relevant to you when using the website.
2. Website content and access
While FirstMate Protect endeavour to take reasonable care in preparing and maintaining the information on this website we do not warrant the accuracy, reliability, adequacy or completeness of any of the website content. You acknowledge and accept that the website content may include technical inaccuracies and typographical errors. The website content is subject to change at any time without notice and may not necessarily be up to date or accurate at the time you view it.
It is your responsibility to enquire with us directly to ensure the accuracy and currency of the material or information you seek to rely upon. To the extent permitted by law FirstMate Protect disclaims all liability for loss directly or indirectly arising from your use of or reliance on the website and the website content.
FirstMate Protect does not guarantee that access to the FirstMate Protect website will be uninterrupted or that the website is free from viruses or anything else which may damage any computer which accesses the FirstMate Protect website or any data on such a computer.
3. Limitation of liability
To the maximum extent permitted by law FirstMate Protect excludes completely all liability whatsoever for any loss or damage of any kind (including special, indirect or consequential loss and including loss of business profits) however caused (including negligence) arising out of or in connection with the website content and the use or performance of the FirstMate Protect website.
Where the law implies a warranty into these Website Terms and Conditions which may not lawfully be excluded FirstMate Protect’ liability for breach of such a warranty shall be limited at its option, to any one or more of the following:
(a) in the case of goods, to any one it determines of the following: replacement of the goods or the supply of equivalent goods; repair of the goods; payment of the cost of replacing the goods or acquiring equivalent goods; or payment of the cost of having the goods repaired; and
(b) in the case of services, to either supplying the services again or payment of the cost of having the services supplied again.
4. Intellectual property
The materials displayed on this website, including without limitation all editorial materials, information, photographs, illustrations, artwork and other graphic materials, and brand names, logos and trade marks, are the property of FirstMate Protect or third parties and are protected by copyright, trade mark and other intellectual property laws. Any such content may be displayed and printed solely for your personal, non-commercial use within your organisation only provided that any copyright notice on such a display or page is not removed. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the express prior written consent of FirstMate Protect.
Save for the above, and unless expressly granted, FirstMate Protect does not grant any licence or right in, or assign all or part of, its intellectual property rights in the content or applications incorporated into the FirstMate Protect website or in the user interface of the FirstMate Protect website.
5. Submissions
Any material you send to us on or via the FirstMate Protect website will be deemed to be non-confidential and non-proprietary. This includes any data, questions, comments, suggestions, ideas or other information. We will be entitled to use such material for any purpose without compensation to you.
6. Third party websites
The FirstMate Protect Website may contain links to other websites operated, controlled or produced by third parties. Unless otherwise indicated, FirstMate Protect does not control, endorse, sponsor or approve any such third party websites or their content nor does FirstMate Protect provide any warranty or take any responsibility whatsoever for any aspect of those websites or their content.
7. Links to FirstMate Protect website
If you wish to establish a link to this website, you must first seek approval from FirstMate Protect. To seek approval, please email customer.service@firstmateprotect.com.au
The following information will be required to assess your request:
the URL of the website that you seek to establish a link from a brief description of your website the reason that you wish to establish a link.
If FirstMate Protect agrees to your proposed link, you must comply with any terms and conditions imposed by FirstMate Protect as a condition of such agreement. If the nature and/or content of your website changes in any significant way, you must contact FirstMate Protect and provide a new description of your website.
8. Interference with website
You must not attempt to change, add to, remove, deface, hack or otherwise interfere with this website or any material or content displayed on the FirstMate Protect website.
9. Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the State of Queensland, Australia. In the event that a dispute arises from these Website Terms and Conditions, you agree to submit to the non-exclusive jurisdiction of the courts of Queensland, Australia.
Privacy Policy
Scope: This statement applies to this website and your interaction with us.
Personal Information
You may interact with us anonymously where this is lawful and practicable.
We may collect information about you that you choose to provide, such as your e-mail or postal address.
We may collect non-personal information from you such as browser type, operating system, and web pages visited to help us manage our web site.
We use cookies and other internet technologies to manage our website and on-line certain products and services. We do not use these technologies to collect or store personal information unless you have opted in to such a feature.
Uses and Sharing
We use personal information you provide only for purposes consistent with the reason you provided it, or for a directly related purpose.
We will not use your personal information to market to you unless we have either your implied or express consent.
We do not share your personal information with other organisations unless you give us your express consent, or where sharing is otherwise required or permitted by law.
When we temporarily provide personal information to companies who perform services for us, such as specialist information technology companies, mail houses or other contractors to FirstMate Protect we require those companies to protect your personal information as diligently as we do.
Your Rights & Choices
You have the right to request access to the personal information you provide, and to correct or update your personal information. This right is subject to certain exceptions allowed by law.
You may instruct us to remove any previous consent you provided to receive marketing communications from us.
Direct Marketing and Your Privacy
From time to time we may use the personal information we collect from you to identify particular FirstMate Protect and services which we believe may be of interest to you. We may then contact you to let you know about these products and services and how they may benefit you. We will only do this with your consent and we will always give you a choice to opt put of receiving such information.
Direct Mail
Where we use your personal information to send you marketing information via the mail we may do so with your implied consent. You imply consent where we reasonably conclude that it has been given by the actions you take or do not take, such as by not ticking an “opt out” box on a form for one of our products and services. We will ensure that our opt out notices are clear, conspicuous and easy to take up.
Electronic Marketing
Where we use your personal information to send you marketing information by e-mail, SMS, MMS or other electronic means we may do so with your express consent. You may give us your express consent by, for example, ticking a box on an electronic or paper form where we seek your permission to send you electronic or other marketing information.
All of our electronic marketing activities will comply with the requirements of the Spam Act 2003 (Cth).
Telemarketing
FirstMate Protect usually does not engage in telemarketing activities to our consumer customers. Generally, such marketing is ever only used in relation to our business customers. Should any consumer telemarketing be done or authorised by FirstMate Protect, will to the extent that it applies, comply with the:
Do Not Call Register Act 2006 (Cth);
Do Not Call Register (Consequential Amendments) Act 2006 (Cth);
Telecommunications (Do Not Call Register) (Telemarketing and Research Calls) Industry Standard 2007
Fraud Prevention
Due to the high incidence of credit card fraud, FirstMate Protect may choose, at its own discretion, to perform checks to confirm the authenticity of any payments made by credit card. These checks may include requests for proof of ID, proof of Billing/Shipping Address or verification of a small refundable mystery debit (between $0.01 and $1.00) to your card.
